ISAM or ISVA Upgrade Failing?

Contents​

• Overview
• Solution
• Additional Information/Links

Overview​

While trying to upgrade to the new shiny 10.0.3 from some 10.0.2 builds, I noticed that it failed to install the package.

info

This is following the "Use the local management interface for a single appliance not in a cluster." procedure documented here: https://www.ibm.com/docs/en/sva/10.0.2?topic=overview-upgrading-current-version

No matter what I did, I just kept getting: "The system encountered an error while it was querying the update server".

Turns out the problem is that you cannot upload an earlier firmware version than the latest one on the remote update servers. That, and occasionally the appliance really is unable to talk directly to the update server.

Solution​

Adding the following Advanced Tuning Parameter will allow you to override and upload whichever firmware package you want via the LMI:

1. In System, select Advanced Tuning Parameter.
2. Click New.
3. Enter sys.direct.update.allowed as the key, and true as the value.
4. Click Save Configuration.

Navigate back to [System > Available Updates] and you'll be able to install any version.

note

One of the very first changes made for 10.0.4 was to have this tuning parameter set by default.

Additional Information/Links​

Here are some useful links you can checkout for additional information.

• IBM Security Access Manager Appliances showing wrong firmware update available after uploading package